Terms of service

Welcome to ReLifted (“we,” “our,” or “us”). These Terms of Service (“Terms”) govern your use of our website located at relifted.co.uk and the purchase of products from our store.

By accessing our website or purchasing from us, you agree to be bound by these Terms.

1. GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without written permission from us.

We may update or modify these Terms at any time without prior notice. Your continued use of the website constitutes acceptance of those changes.

2. ELIGIBILITY

By using this website, you confirm that:

You are at least 18 years old or have permission from a parent or guardian
The information you provide is accurate and complete
You will not use our products or website for unlawful purposes

3. PRODUCTS & AUTHENTICITY

ReLifted specialises in the resale of authentic footwear, apparel, and accessories.

All products sold by ReLifted are guaranteed authentic unless explicitly stated otherwise.

Due to the nature of the resale market:

Prices may fluctuate based on market demand
Some products may have manufacturing variations
Packaging conditions may vary slightly
Products may include original retailer tags, stickers, or markings

We reserve the right to limit quantities purchased per customer.

4. PRODUCT CONDITION

Unless stated otherwise, all products are:

Brand new
Unworn
Sold in original packaging

Any defects, damage, or missing accessories will be clearly disclosed in the product description.

5. ORDERS

We reserve the right to refuse or cancel any order at our discretion, including orders suspected of:

Fraudulent activity
Unauthorized resale
Chargeback abuse
Use of bots or automated purchasing methods

If your order is cancelled after payment is received, you will be refunded in full.

6. PRICING & PAYMENTS

All prices are listed in GBP (£) and are subject to change without notice.

We accept payment methods offered through Shopify and its approved payment providers.

You agree to provide current, complete, and accurate purchase information.

7. SHIPPING

Estimated shipping times are provided for guidance only and are not guaranteed.

We are not responsible for delays caused by:

Couriers
Customs processing
Weather disruptions
Incorrect shipping addresses provided by customers

Risk of loss transfers to you once the package is marked delivered by the courier.

8. INTERNATIONAL ORDERS

International customers are responsible for:

Customs duties
Import taxes
VAT
Any additional fees imposed by local authorities

ReLifted is not liable for customs delays or seizures.

9. RETURNS & REFUNDS

Due to the nature of limited-release and resale products, all sales are generally final.

We only accept returns if:

The wrong item was sent
The item is significantly not as described
The item arrives damaged

To request a return, contact us within 14 days of delivery at relifted1@gmail.com.

Returned products must be:

Unworn
In original condition
With original packaging and tags attached

We reserve the right to refuse returns that do not meet these conditions.

10. REFUSED DELIVERIES & FAILED COLLECTIONS

If a package is returned due to:

Incorrect address
Refused delivery
Failure to collect
Failure to pay customs fees

We may deduct shipping and handling costs from any refund issued.

11. LIMITED RELEASES & EXCLUSIVE DROPS

For limited releases or exclusive drops:

Purchases may be limited to one per customer/household
Orders suspected of using bots or automated methods may be cancelled
We reserve the right to cancel releases due to technical issues or stock discrepancies

All decisions regarding product releases are final.

12. CHARGEBACKS & PAYMENT DISPUTES

Customers agree to contact us before initiating a chargeback or payment dispute.

Fraudulent chargebacks may result in:

Permanent account bans
Collection action
Legal proceedings where applicable

We reserve the right to submit evidence including shipment tracking, order confirmations, IP logs, and communication records.

13. INTELLECTUAL PROPERTY

All content on this website, including logos, images, graphics, text, and branding, is the property of ReLifted and may not be used without permission.

All trademarks relating to brands sold on this site remain the property of their respective owners.